FAQ

  • How to schedule my first pick-up?

    For scheduling your pickup, you can either fill in the details on the website or can call at our prescribed numbers. Our call center executive will take your details and schedule a pick-up time slot and our DChampion will be at your doorstep at the assigned time.

  • Do I have to schedule or call every time to get my laundry done?

    No…Not at all. To schedule your pick up on regular basis i.e. thrice a week you would just need to simply register with as a customer.

  • How do I register as a customer?

    For Registration, you can collect the form from our DChampion. You need to fill in the details and submit it our DChampion with Rs.100.

  • Why do I have to pay Rs.100?

    It’s a one-time non-refundable registration fee that you pay us which will ensure that you are covered on regular route for pick-ups and delivery. Not only that you also receive Discount coupons worth Rs.1000 when you register with us.

  • What else do I get when I register?

    Along with free pick-up/delivery and Rs.1000 worth discount coupons you also receive a surprise gift and One express delivery free every month.

  • What's the validity of discount coupons?

    There is no validity of discount coupons. You can use them whenever you want.

  • How do these discount coupon work?

    The discount coupons can be claimed in any time at the time of bill payment. “Only one” coupons can claim in one bill.

  • I have lost my coupons can I get a replacement?

    No replacement of coupons is provided in case they are lost or misplaced.

  • What's your regular turnaround time?

    We take 48 working Hours for Ironing and 96 working Hours for Laundry, Roll Press and Dry Cleaning. Please exclude holidays from

  • What if I need my clothes urgently?

    We do offer Express delivery services. The Turnaround time for urgent Ironing is 4 hours -24 Hours, but extra charges will be levied for the same. For charges please contact us.

  • Do I need to separate clothes of laundry from dry clean?

    Our DChampion carry reusable laundry bags and you just need to tell about the segregation and our DChampion will put your clothes in suitable bags.

  • How to contact IDL CASA in case of a query/complaint?

    You can always call at our customer care number 0731-4983775 or write us at care@idlcasa.com. We will be more than happy to hear from you.

  • How do I know that my personal items of laundry are in safe hands?

    The safety of personal items is in our hearts. Team IDL CASA understands this, and our LChampions are handpicked professionals who will take care of your clothes.

  • How do you process my clothes, where are my clothes headed?

    From your doorsteps, your clothes land directly to our facility at Mangal Nagar, where they are scrutinized by our LChampions. We have state of the art machines which wash and dry your clothes. We then steam pressing or fold them as per your instructions.

  • What is the minimum order size?

    There is no minimum order size.

  • How do you accept payment?

    We accept cash from our customers to be given to our DChampion once you have received your clothes. Also, we accept digital payment via Paytm, Google pay and others.